Return & Refund Policy
Effective Date: August 20, 2026
Many Behrly Group products are custom printed, personalized, programmed, or made specifically for each customer. Please carefully review all artwork, spelling, contact information, links, sizes, colors, and customization details before submitting your order.
Custom & Personalized Products
Custom, personalized, printed, programmed, or made-to-order products are generally final sale once production or customization has begun.
This includes, but is not limited to:
Custom NFC and One-Tap cards
Google Review and QR products
Custom ID cards and badges
Stickers and printed materials
Branded or personalized apparel
Promotional products
Wedding and event products
Products containing customer-provided artwork, logos, photos, names, links, or other personalized information
Customer-Supplied Artwork & Information
Customers are responsible for submitting accurate artwork and information, including names, phone numbers, email addresses, websites, QR links, social media links, spelling, sizing, and other customization details.
If we produce an item correctly based on the information or artwork submitted by the customer, errors in that submitted information are not considered product defects.
Replacement, reprinting, or reprogramming requested because of incorrect customer-supplied information may require an additional charge.
By submitting artwork, logos, photos, trademarks, or other materials, you confirm that you own them or have permission to use and reproduce them.
NFC, QR & Digital Products
NFC products are programmed and tested when applicable before fulfillment.
NFC performance may vary based on smartphone compatibility, device settings, operating system, NFC reader location, internet availability, and other factors outside Behrly Group's control.
QR codes require a compatible device and may require internet access.
Digital contact cards, websites, review pages, social platforms, and other linked destinations may depend on third-party services. Behrly Group cannot guarantee the continued availability or functionality of third-party platforms.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incorrectly printed, incorrectly programmed, or materially different from what you ordered because of an error by Behrly Group, contact us within 7 days of delivery.
Please provide your order number, a description of the issue, and clear photos when applicable.
After reviewing the issue, Behrly Group may provide an appropriate resolution, including:
Returns
Because customized products generally cannot be resold, we do not accept returns on custom or personalized products unless the item is defective, damaged, incorrect due to our error, or otherwise required by law.
Do not return merchandise without first contacting Behrly Group and receiving return instructions.
Cancellations
Orders may be canceled only if printing, programming, production, customization, or ordering of special materials has not yet begun.
Once production or customization begins, the order is generally non-refundable.
Contact us as soon as possible if you need to request a cancellation. Cancellation is not guaranteed until confirmed by Behrly Group.
Pre-Orders
Products marked Pre-Order are purchased before inventory is available for standard fulfillment.
Estimated availability dates are estimates unless otherwise stated. If an unexpected delay prevents us from fulfilling an order within the promised timeframe, we will provide any notice, cancellation option, or refund required by applicable law.
Once a pre-order enters production or customization, our standard custom-product policy applies.
Apparel
Customized apparel is final sale unless Behrly Group supplied the wrong product, made a printing error, or the item has a qualifying manufacturing defect.
Customers are responsible for selecting the correct size. Differences between garment brands or styles are not considered defects.
Minor Variations
Slight differences in printed color, positioning, finish, texture, or sizing may occur during production. Colors displayed on screens may also vary from the finished product.
Reasonable production variations are not considered defects.
Shipping
Customers are responsible for providing a complete and accurate shipping address.
Carrier delivery dates are estimates and may be affected by weather, carrier delays, address issues, or other circumstances outside Behrly Group's control.
If your package arrives damaged, please photograph the packaging and product and contact us within 7 days of delivery.
Refunds
Approved refunds will generally be returned to the original payment method.
Processing times may vary depending on your financial institution or payment provider.
Original shipping costs are generally non-refundable unless the refund is the result of an error by Behrly Group or otherwise required by law.
Final Sale Items
Customized products and items specifically marked Final Sale are not eligible for return or exchange except for qualifying defects, errors by Behrly Group, or where required by applicable law.
Contact Us
For questions regarding a return, refund, replacement, cancellation, or order issue, contact Behrly Group using the contact information provided on our website.
Please include your order number and enough information for us to review your purchase.
Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.
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