Return, Refund & Cancellation Policy

Effective Date: August 19, 2026

At Behrly Group, we want you to feel confident in what you purchase from us. Because we provide a combination of physical products, customized products, digital products, website services, content creation, marketing services, and other professional services, return and refund eligibility depends on what you purchase. Please review the policy below before placing an order or purchasing services.

Return Policy Physical Products

Eligible, non-customized physical products may be returned within 14 days of delivery if they are unused, in their original condition, in the original packaging, and accompanied by proof of purchase. Before returning an item, please contact Behrly Group so we can review your request and provide return instructions. Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable. Refunds for approved returns will be issued to the original payment method after the returned product has been received and inspected.

Customized & Personalized Products

Products that are customized, personalized, printed, programmed, encoded, branded, or created specifically for a customer are considered final sale once customization or production has started. This includes, but is not limited to: custom NFC business cards, NFC review cards, NFC signs or displays, custom QR code products, personalized printed materials, branded merchandise, custom signage, window decals, stickers, custom marketing materials, and other made-to-order products. Because these products are created specifically for your business, we cannot accept returns or provide refunds simply because you change your mind after production has begun.

Order Changes or Cancellations

If you need to change or cancel a custom order, contact Behrly Group as soon as possible. If customization, design, programming, printing, setup, or production has not yet started, we may be able to modify or cancel the order. Once work or production has begun, the order may no longer be eligible for cancellation or refund.

NFC Products

Behrly Group tests and prepares NFC products before fulfillment whenever applicable. Because NFC products may include custom programming, links, branding, business information, landing pages, or other personalized setup, customized NFC products are generally final sale. However, we want the product to work the way it is supposed to. If your NFC product arrives damaged, defective, incorrectly programmed, or does not function as intended, please contact us within 14 days of delivery. We will review the issue and, when appropriate, may correct the programming or destination link, troubleshoot the NFC functionality, repair or replace the product, replace an incorrectly fulfilled order, or provide another appropriate resolution. Normal wear, physical damage occurring after delivery, misuse, modification, improper storage, or damage caused by the customer is not considered a product defect.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact Behrly Group within 14 days of delivery. Please include your name, order information, a description of the issue, and photos or video showing the problem when applicable. If we determine that the item was damaged, defective, or incorrectly fulfilled by Behrly Group, we will work with you to correct the issue. Depending on the situation, this may include repair, replacement, correction, or refund.

Digital Products

Digital products are generally non-refundable once they have been downloaded, delivered, accessed, customized, or made available to the customer. Digital products may include marketing templates, digital downloads, graphics, guides, documents, digital designs, customized digital files, online resources, and other downloadable or electronically delivered products. If you experience a technical issue accessing a digital product, please contact us so we can help resolve the problem.

Website Design & Development

Website design, website development, SEO setup, landing pages, integrations, website copy, and other custom digital work involve time and resources that begin before the final product is delivered. For that reason, payments for website projects and custom digital projects become non-refundable once work has begun, unless otherwise stated in your proposal, contract, invoice, or service agreement. If Behrly Group has not yet started work on the project, cancellation requests may be considered on a case-by-case basis. Any work already completed, software purchased, third-party expenses incurred, domains purchased, subscriptions activated, or other non-refundable project costs may be deducted from any approved refund.

Marketing & Professional Services

Payments for marketing services are generally non-refundable once the applicable service period or work has begun. This may include marketing strategy, social media management, content creation, photography, video production, local SEO, Google Business Profile management, AI visibility services, website management, advertising management, graphic design, consulting, branding, reporting, on-site marketing services, and other professional services. Behrly Group does not guarantee specific marketing results, rankings, leads, sales, social media performance, Google rankings, or placement within AI-generated results. Marketing performance can be affected by many factors outside of our control.

Recurring Services

Unless your individual service agreement states otherwise, Behrly Group does not require customers to remain in long-term marketing contracts. Customers may request to cancel or reduce future recurring services. Cancellation does not automatically create a refund for services that have already been paid for, scheduled, performed, started, or delivered. To avoid charges for an upcoming service period, cancellation should be requested before the next billing or service period begins. Any specific cancellation requirements listed in your proposal, invoice, contract, or service agreement will apply.

Photography, Video & Content Creation

Payments for scheduled photography, video production, content creation, or on-site marketing may become non-refundable once preparation or work has begun. This can include creative planning, scheduling, travel, equipment preparation, photography, filming, editing, graphic design, content development, and staff time. Completed and delivered creative work is generally non-refundable. If a project must be rescheduled, contact Behrly Group as soon as possible so we can determine available options.

Deposits, Setup Fees & Project Expenses

Deposits, setup fees, onboarding fees, customization fees, design fees, and payments covering work already completed may be non-refundable once work begins. Third-party expenses incurred on behalf of a customer are also generally non-refundable. These may include domain registrations, website hosting, software, advertising spend, printing, shipping, stock assets, licensing, platform fees, vendor charges, and other outside expenses.

Sale, Promotional & Clearance Items

Products marked as final sale, clearance, customized, personalized, or otherwise non-returnable are not eligible for return unless they arrive damaged, defective, or incorrect. Promotional discounts cannot generally be applied retroactively to previous purchases.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued depend on the bank, credit card company, or payment processor. Behrly Group is not responsible for delays caused by financial institutions or payment processors after a refund has been submitted.

Shipping

Shipping and delivery estimates are estimates unless expressly guaranteed. Behrly Group is not responsible for delays caused by shipping carriers, weather, incorrect customer addresses, carrier disruptions, or other circumstances outside of our reasonable control. Customers are responsible for providing a complete and accurate shipping address. If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order is resent.

How to Request a Return or Report a Problem

Please contact Behrly Group before sending any product back. Provide your name, order number or invoice number (if available), product or service purchased, reason for contacting us, and photos or supporting information when applicable. We will review your request and provide the appropriate next steps.

Behrly Group

Dubuque, Iowa. Serving businesses throughout Iowa, Florida, and nationwide. Please use the contact information provided on our website to submit return, refund, cancellation, or order-related questions.

Exceptions & Individual Agreements

Some purchases may be governed by a separate proposal, service agreement, contract, statement of work, invoice, product description, or other written agreement. If the terms of an individual written agreement differ from this general policy, the terms of that agreement will control for that specific purchase.

Policy Updates

Behrly Group may update this Return, Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated effective date. Your purchase will generally be subject to the version of the policy in effect at the time of purchase, unless otherwise required by applicable law.

Questions?

We believe in being straightforward about what you are purchasing and what to expect. If you have questions about whether a product or service is eligible for return, refund, exchange, or cancellation, please contact Behrly Group before making your purchase.

18. Changes to Our Marketing Technology

As a marketing agency, our software and tools change frequently. This policy describes categories of technologies rather than an exhaustive permanent list. We will update this policy as changes materially affect our practices.

19. Relationship to Our Privacy Policy

This document supplements the Behrly Group Privacy Policy, which contains broader information regarding data collection, security, and consumer rights.

20. Changes to This Cookie Policy

We update this policy periodically to reflect changes in our website, marketing tech, or legal requirements. Updated versions will be indicated by the "Last Updated" date.

21. Contact Behrly Group

For questions about this policy or your privacy choices, contact:
Behrly Group
Email: Info@behrlygroup.com
Phone: 563-500-7411